I am so sorry to hear of your disappointment - please kindly email customer services at enquiries@bookhound.co.uk and they will gladly assist you with your query.
With kind regards
Bookhound
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I feel like a little child waiting for Santa once I've put my order in, it's so exciting to know that I'll be "in" the books for a while. The choices are great plus the service and price unbeatable!! Yes I strongly recommend.